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Welcome to the Hero’s Path Customer Support page. Our goal is to help you get off and playing as soon as possible. Please check our list of frequently asked questions below. You may find your solution there.
Frequently Asked Questions
Q: The game I installed won't run. What can I do?
A: Some games may require the most recent version of Direct X in order to run properly. Direct X is freely available from Microsoft here.
Otherwise, be sure to check the minimum specifications of the particular game you are installing and be sure that the computer you are using meets those specifications.
Q: I'm thinking about buying a game, but what if I my hard drive crashes and I lose it? Do I have to repay?
Q: What if I need to transfer it onto another computer? Do I have to repay?
Q: My Hard drive crashed, do I have to repay?
A: The answer to all of these questions is -no! If your hard drive crashes, or you format your hard drive, or you upgrade to Windows XP, it is very possible that when you re-download and re-install the game it will still be the full version.
If it is not the full version, or you simply want to play a game on a machine that you own that is not the one you used to buy it, the Already Paid feature will get you back up in just a few minutes, at no additional cost.
The first thing to do try is to download a new copy of the game. After you have done this, and you notice that it is not the full version, please try the Already Paid feature. This re-registration process is free, fast, and easy.
To use it, click on any "Already Paid" button in the game. If you cannot find such a button, click "Buy it now", then select "More Registration Options", and finally select "Already Paid". This will take you to our web based registration code re-issue page. Just enter the requested information and our system will automatically e-mail a new registration code to you.
The single most common reason this registration code re-issue system may not work is that an error was made when your email address was originally entered at the time of purchase. For example. If your email address is Tony@email.com and you accidentally typed Toni@email.com our system will return a message saying that it does not recognize your email address. Because it thinks your email address ends in an "i" not a "y".
Q: Where is my Registration Code?
A: If you use Quick Pay, you will notice that you did not have to enter a registration code. That is by design as we entered it for you at the time of your purchase. If you would like to have the registration code on file, please note that it should be in the text of an email that you should have received shortly after purchase.
If you did not receive an email shortly after purchase, it is very likely that a simple typo was made when the email address was entered. Please contact us at  and tell us your name, the product you purchased, date you purchased the product, the first 8 digits of the credit card you used (if applicable). We will look up your order and send you your Registration Code. We will also change your email address for our records.
Q: I'm having sound Problems, can you help?
A: Many older soundcards aren't fully compatible with Microsoft DirectX. Usually, simply updating your soundcard drivers will fix any strange sound problems you may encounter. Check with your manufacturer (or your soundcard manufacturer's web site) for the latest drivers.
Q: I'm having lockup or crashing problems, can you help?
Q: If you experience any lockups or crashes, make sure that you have the latest DirectX drivers for your video and audio hardware. Most problems can be fixed by installing DirectX 8 but some manufactures have newer drivers than those included with DirectX 8. Be sure to contact the specific manufacture for your hardware for the latest drivers. Also be sure to reboot your computer before playing after a crash. Often times, without a reboot, the problem may lie in memory and will occur again.
Q: Do you offer refunds on your games?
A: The majority of the software we sell is distributed on a try-before-you-buy basis which eliminates virtually all situations where a refund is requested due to the fact that the chance to thoroughly evaluate a product is made before the product is purchased. We strongly encourage you to try the software you are purchasing before you buy it. If you purchase a product you have tried and still have discovered problems please contact the developer for technical support first. In most cases, a solution is available and our experience shows that software developers are eager to help you solve any problems you might have.
We offer the same refund policy on software that is not available on a try-before-you-buy basis, however we still ask that you contact the software developer with any issues prior to requesting a refund.
So to recap: Try the software prior to purchasing. Use every feature and verify that it functions in a way that is satisfactory to you. You might also want to contact the developer of the software with any questions such as support and upgrade policies and how you might go about staying updated about future releases of the product. If you cannot try the software before you purchase it, it is doubly important that you contact the developer with pre-sales questions. If you are satisfied and feel comfortable, purchase the software. After purchasing, if you have any problems attempt to resolve them with the developer. Each developer should have a refund policy detailed on their website or within the product itself.
Q: My credit card bill shows that I was "double-billed" for the software I purchased. How does this happen and can I get a credit?
A: Sometimes users 'double-click' the SUBMIT button when the order form is filled out. This can be an unconscious act that results in double billing. Be careful to click the submit button only once to avoid this.
Q: None of these answers my question, I still need help. What can I do?
A: If you have other problems, please feel free to contact us at: We will do our best to answer your email by the next business day. Please describe your problem as clearly and in as much detail as possible. This will help us aid you as quickly as possible.
Thank you for your patience,
Sincerely,
Promaginy
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